Last Updated: December 2024
1. Overview
This Refund & Cancellation Policy outlines the terms and conditions under which K.A. ENTERPRISES ("Company," "we," "our," or "us") provides refunds and handles service cancellations. By engaging our services, you agree to the terms outlined in this policy.
2. General Refund Policy
K.A. ENTERPRISES is committed to providing high-quality IT services. Refunds are considered on a case-by-case basis and are subject to the following conditions:
2.1 Refund Eligibility
Refunds may be considered if:
- Services are not delivered as per the agreed specifications
- There is a material breach of the service agreement by K.A. ENTERPRISES
- Services are cancelled within the specified cancellation period
- Technical issues prevent service delivery that cannot be resolved
2.2 Non-Refundable Services
The following services are generally non-refundable:
- Consultation and advisory services already provided
- Custom development work that has been completed and delivered
- Third-party software licenses or subscriptions
- Services cancelled after the agreed cancellation period
- Services terminated due to client's breach of agreement
3. Service-Specific Refund Terms
3.1 Web Development Projects
- Before Development Starts: 100% refund if cancelled within 48 hours of project initiation
- During Development (0-25% complete): 75% refund
- During Development (26-50% complete): 50% refund
- During Development (51-75% complete): 25% refund
- After 75% completion: No refund
3.2 Monthly/Recurring Services
- Managed IT Support: Prorated refund for unused portion of the month
- Cloud Services: Refund for unused resources, subject to cloud provider policies
- Maintenance Contracts: Refund for unused months, minus setup costs
3.3 Consulting Services
- Hourly Consulting: No refund for completed hours
- Project-based Consulting: Refund based on work completed
- Retainer Services: Refund for unused retainer amount
4. Cancellation Procedures
4.1 How to Cancel
To cancel services, clients must:
- Submit a written cancellation request to contact@kaenterprises.store
- Include the service agreement number and reason for cancellation
- Provide 30 days notice for monthly services
- Complete any outstanding payments before cancellation
4.2 Cancellation Timeline
- Project Services: Can be cancelled at any time with applicable refund terms
- Monthly Services: 30 days notice required
- Annual Contracts: 60 days notice required
5. Refund Processing
5.1 Refund Timeline
Approved refunds will be processed within 7-14 business days from the date of approval. Refunds will be issued using the same payment method used for the original transaction.
5.2 Refund Methods
- Bank transfer (for Indian clients)
- Original payment method (credit card, UPI, etc.)
- Company check (for corporate clients)
5.3 Refund Amount Calculation
Refund amounts are calculated as follows:
- Total amount paid minus work completed
- Minus any third-party costs incurred
- Minus administrative fees (if applicable)
- Plus any applicable taxes
6. Dispute Resolution
6.1 Internal Review
All refund requests are reviewed by our management team within 5 business days. We may request additional information or documentation to process your request.
6.2 Appeal Process
If your refund request is denied, you may appeal by:
- Submitting additional documentation
- Requesting a meeting with our management team
- Providing evidence of service non-delivery
7. Special Circumstances
7.1 Force Majeure
In cases of force majeure (natural disasters, government actions, etc.), refund terms may be adjusted based on the circumstances and applicable laws.
7.2 Service Interruption
If services are interrupted due to technical issues on our end, clients may be eligible for service credits or refunds for the affected period.
8. Client Responsibilities
To be eligible for refunds, clients must:
- Provide timely feedback during project development
- Respond to communication requests within agreed timeframes
- Provide necessary access and information for service delivery
- Comply with the terms of the service agreement
9. Documentation Requirements
For refund requests, clients may need to provide:
- Original service agreement or contract
- Payment receipts and invoices
- Documentation of service issues (if applicable)
- Communication records with our team
10. Contact Information
For refund and cancellation requests, please contact us:
- Email: contact@kaenterprises.store
- Phone: +91 9950884377
- Address: 70, Sector 6, IMT MANESAR, Gurugram, Haryana 122050
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
11. Policy Updates
This Refund & Cancellation Policy may be updated from time to time. Changes will be posted on our website and will apply to new service agreements. Existing agreements will continue to be governed by the policy in effect at the time of agreement.
12. Legal Compliance
This policy complies with applicable Indian consumer protection laws and regulations, including the Consumer Protection Act, 2019, and related rules and guidelines.
13. Acknowledgment
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy. If you do not agree with any part of this policy, please do not use our services.